Terms of Service

Thank you for using tinyDialog ("we", "us", "our")! These Terms of Service ("Terms") govern your access to and use of our services. By using tinyDialog, you agree to these Terms. If you do not agree to any part of these Terms, please refrain from using our services.

We may update these Terms at any time. When significant changes are made, we will notify you via email and/or post an announcement on our website. Your continued use of tinyDialog after such modifications constitutes your agreement to follow and be bound by the updated Terms.

Violation of these Terms may result in the suspension or termination of your account. If you have any questions, feel free to contact us at [email protected].

1. Account Terms

• You must provide a valid email address and accurate details when registering for tinyDialog.
• You are responsible for maintaining the security of your account. We cannot and will not be liable for any loss or damage if you fail to comply with this obligation.
• You are responsible for all activity under your account, even if performed by others with access.
• You may not use the service for illegal purposes or to violate any laws or regulations in your jurisdiction.
• Users who register accounts via automated means (e.g., bots) are prohibited. Accounts must be created and operated by humans.

2. Embedding and Compliance Responsibility

When using tinyDialog widgets on your website or application:

• You are responsible for ensuring that the use of tinyDialog complies with all applicable local and international laws and regulations, particularly concerning privacy, data protection, and cookies. This includes displaying cookie banners and obtaining user consent, if required.
• tinyDialog bears no responsibility for how the widgets are implemented or the compliance of your website or application with relevant legal requirements.

3. Cancellation and Termination

• You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period, and you will not be charged further besides a final charge for incurred overcharges of your last billing-period if applicable.
• If you downgrade your plan, features and services tied to the higher plan will be disabled at the end of the current billing cycle.
• To delete your account and associated data, please email [email protected]. Upon account deletion, all data not legally required to be retained will be permanently deleted from our systems.
• We reserve the right to suspend or terminate your account at any time for any reason, including, but not limited to, violation of these Terms or suspected misuse of the service.

4. Modifications to Services and Pricing

We reserve the right to modify, add, or discontinue features or services provided by tinyDialog with or without notice.

• Pricing and plans may change in the future. If changes affect your current subscription, we will provide at least 30 days' notice via email.
• Such changes will only apply to future billing cycles and not retroactively.
• We are not liable for any modifications, price changes, or the discontinuation of service.

5. Privacy and Data Protection

Your privacy is of utmost importance to us. Details on how we handle your data, including third-party subprocessors, are outlined in our Privacy Policy. By using tinyDialog, you agree to the practices described in the Privacy Policy.

• You retain ownership of all data processed through tinyDialog.
• tinyDialog operates in compliance with the General Data Protection Regulation (GDPR).
• We take reasonable measures to protect and secure your data. However, you agree not to use the service to transmit sensitive or restricted information (e.g., credit card details, financial account information, etc.).

6. Refunds

At this time, tinyDialog has no formal refund policy. However, if you encounter issues or are dissatisfied, you can contact us at [email protected] to discuss the situation on a case-by-case basis.

7. Dispute Resolution and Arbitration Option

In the event of a dispute:

• Customers may propose the use of arbitration to resolve disputes. tinyDialog reserves the right to accept or decline arbitration on a case-by-case basis.
• If arbitration is mutually agreed upon, it will be conducted in accordance with our local arbitration laws, and the decision will be binding.
• In cases where arbitration is not suitable, disputes will be resolved under the jurisdiction of our local courts and governed by our local law.

8. Limitation of Liability

To the fullest extent permitted by law:

• tinyDialog shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the service.
• This includes damages for loss of profits, data, or goodwill, even if we were advised of the possibility of such damages.
• Your use of tinyDialog is at your sole risk. The service is provided "as is" and "as available."

9. General Conditions

• Technical support is available via email at [email protected].
• We use third-party vendors to provide infrastructure, hosting, and related services necessary to operate tinyDialog.
• By using tinyDialog, you agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service without our explicit written permission.

10. Fair-Use & No-Abuse

• We reserve the rights to cancel or limit accounts that cause abnormal load, abuse our services, or try to use our services for illicit purposes without prior notice.
• Trying to cause abnormal load and resource usage by sending automated submissions, spamming our service, or trying to cause excessive load in other ways, is not allowed.

11. Contact Information

If you have any questions about these Terms, please contact us at:
Email: [email protected]

Effective Date: February 11, 2025